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V-ETO (Virtual Electronic Technical Officer)
Few but the largest of yachts have an ETO as part of the regular crew, yet their need is no less great. Most Captains and Engineers can recall a time when the yachts schedule was delayed because the email wasn’t working or the Network was down. In such circumstances, without your own ETO, it means delay and cost.
V-ETO provides yachts of all sizes with an affordable alternative to having your own ETO on board, we provide you with a Virtual ETO !
A V-ETO subscription gives you total technical support and access to our global network of engineers who are standing by to help solve your problem. |
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How does it work?
Very simply is the answer.
The first step is to Sign-Up online. And that's it. The next time you have an I.T. problem you phone our help line to speak with one of our engineers After a short discussion the engineer will either talk you through how to solve your problem or connect directly to your PC over the internet and fix it while you watch. Some problems however need an on-site engineer. We have a global network of engineering partners to whom we escalate such issues. We work closely with our partner network to ensure your problem is fixed as quickly and cost effectively as possible. |
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Policy Suspension
There will be times during the year when your yacht does not require support, for example during a refit. To suspend your support simply complete our Suspension of Support Request Form.
We require 48 hours notice prior to suspension, our only other stipulation is that there is a minimum of 1 month suspension. |
Policy Cancellation
Canceling your support policy is as easy as it was to sign up initially. To cancel your policy Login to your account and complete and submit our policy cancellation form.
Policy's cancelled within the first 30 days will receive a full refund. Policy's older than 30 days will receive a full refund for the balance of unused support time calculated on a per day basis. |
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Service Level Agreement
We guarantee our clients a defined level of support and expertise. We however view this as our baseline to be built upon. It is our policy to accept every problem as a challenge and refuse none. To follow every issue until the solution is found and implemented. We like to take the view that we are a part of your crew and hope that this is reflected through our quality of service. |
