Marine Intelligence Marine Intelligence
Marine Intelligence
0877 3232 932

MI+Support for Fleets

For clients who own several yachts or company's who manage a fleet of yachts on behalf of their respective owners, we offer tailor made support packages. We will work with you on profiling your fleets support needs and designing a package that best suits your expected requirements.

We continuously monitor your fleets demands so that we can ensure your package accurately caters to your needs, this in turn helps us reduce your costs while managing your support adequately.

 
What kind of support can you expect?

Our team is adept at diagnosing the issue and guiding clients through the steps in solving the problem, no matter what their computer knowledge. We help clients with everything from Email to WiFi issues, Networking , Internet, Office, Servers, Installing software, Virus infections, no matter what the issues our team will find the solution.

The tier 2 team tackle the more complex and unusual support issues. They call on every resource and reference to augment a fix. When necessary tier 2 will go back to the manufacturer to find a solution.

And when an engineer is necessary we will arrange for one of our accredited partners to meet with the yacht. We will fully update the engineer so that the solution will be with him on the first visit, saving time and money.

 
Some Benefits
  • Immediate help on any and all IT problems
  • Over 85% reduction in current IT support cost
  • Increased productivity
  • Increased guest & Owner satisfaction
  • Access to a Global engineer network (for onsite support)
  • Full issue reporting and tracking
  • Complete modification history maintained
  • Engineers report on every issue for tracking
  • Replacement equipment arranged to port
  • Flexible packages
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